Terms and Conditions for Man With Van Woodsidepark

These Terms and Conditions set out the basis on which Man With Van Woodsidepark provides moving, transport, and related handling services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These terms apply to domestic and commercial jobs, including standard removals, single-item transport, loading support, and similar van-based services. They are designed to clarify expectations around the booking process, payments, cancellations, liability, and waste regulations, while ensuring that all services are delivered in a fair and lawful manner.

The expression “we,” “us,” and “our” refers to the service provider operating under the Man With Van Woodsidepark name. The expressions “you” and “customer” refer to the person or business requesting services. Any quote or estimate provided before a job begins is based on the information supplied at the time of enquiry. If the details change, the price, timing, or service scope may also change. These conditions should be read carefully before any booking is confirmed.

We aim to keep our service practical, transparent, and suitable for a wide range of moving needs. However, the exact terms of each job may vary depending on the load size, access conditions, travel distance, parking restrictions, and whether additional labour, waiting time, or specialist handling is required. The customer is responsible for giving accurate information so that the work can be planned properly and completed safely.

1. Booking Process

All bookings are accepted subject to availability. A booking is not confirmed until we have reviewed the job details and provided acceptance, whether verbally, in writing, or by electronic message. During the booking process, the customer must provide accurate information about the items to be moved, addresses, collection and delivery requirements, access conditions, parking arrangements, and any time restrictions. A quote given without a full inspection may be subject to revision if the actual job differs from the description supplied.

We may request photographs, inventories, dimensions, or other supporting information before confirming the service. This helps us assess vehicle size, crew requirements, and the level of protection needed for the items being transported. The customer must ensure that the goods are ready for collection at the agreed time and that any special requirements, such as fragile items, dismantling, or stair access, are disclosed in advance. If this information is incomplete or inaccurate, delays or additional charges may apply.

Once a booking is confirmed, the customer agrees to make the premises accessible and to be present, or to arrange a nominated representative, at the collection and delivery points if required. We reserve the right to refuse to carry out any job that is unsafe, illegal, not reasonably practicable, or materially different from the agreed description. In such cases, any deposit or fee treatment will follow the cancellation and liability sections below.

2. Pricing and Payments

Prices may be quoted as hourly rates, fixed fees, or a combination of both, depending on the nature of the service. Any quoted price normally assumes the information supplied by the customer is correct and that the work can be completed within the expected timeframe. Additional charges may apply for waiting time, congestion, parking charges, long carries, extra labour, heavy or awkward items, stairs, or last-minute changes to the job. Where applicable, these costs will be explained as clearly as reasonably possible.

Unless agreed otherwise in writing, payment is due on completion of the service, or in advance where a deposit has been requested to secure the booking. We may require part-payment or full prepayment for larger jobs, weekend bookings, urgent appointments, or work involving the disposal of waste. The customer remains responsible for all applicable fees, including charges arising from delays caused by incorrect information, restricted access, or failure to provide the agreed assistance at the time of service.

We accept payment by the methods specified at the time of booking. All invoices must be settled promptly and in full. If payment is not received on time, we reserve the right to charge reasonable costs incurred in recovering the debt, to suspend further services, and to retain goods only where permitted by law and where a lawful lien applies. Any dispute about a charge must be raised as soon as possible and not used as a reason to withhold the undisputed part of the payment.

3. Cancellations, Rescheduling, and Delays

If the customer wishes to cancel or reschedule a booking, notice must be given as early as possible. Cancellations made with sufficient notice may not incur a charge, provided no costs have already been reasonably incurred. For shorter notice periods, we may charge a cancellation fee to cover reserved time, staffing, fuel, and administrative preparation. Where a deposit has been paid, it may be retained in whole or in part to reflect losses or costs caused by the cancellation.

If we are unable to attend due to events beyond our reasonable control, including severe weather, traffic disruption, vehicle breakdown, accident, illness, or road closures, we will make reasonable efforts to rearrange the service. We are not liable for delays resulting from such events, provided we take reasonable steps to minimise the impact. The customer understands that time estimates are approximate unless expressly guaranteed in writing. Reasonable delays do not normally entitle the customer to compensation.

If the customer is not ready at the agreed time, does not provide access, or fails to be present where required, we may treat this as a late cancellation or wasted journey. In such circumstances, a call-out fee, waiting fee, or cancellation charge may apply. We will always aim to act fairly and proportionately, but repeated postponements or failure to cooperate may result in the booking being cancelled by us.

4. Customer Responsibilities

The customer must ensure that all items handed over are lawful to transport and that they have the right to instruct the movement or disposal of those items. Any goods of exceptional value, sentimental significance, or fragile nature should be declared before the service begins. If you do not disclose such items, we may not be able to accept responsibility for them under the liability terms. The customer should also ensure that items are properly packed and protected where appropriate.

It is the customer’s responsibility to remove or safeguard loose items, personal data, cash, jewellery, important documents, keys, and any prohibited goods before transport begins. We are not obliged to inspect every box, bag, or container. If we assist with packing or loading, this does not mean we accept responsibility for hidden contents unless agreed otherwise. The customer should also make sure that pets, children, and unauthorised persons remain clear of the work area for safety reasons.

Where parking permits, loading bays, or access permissions are needed, the customer must make suitable arrangements in advance unless we have expressly agreed to handle this. If parking restrictions or access problems lead to additional time or charges, those amounts may be added to the final invoice. We may refuse to continue work if conditions become unsafe or if the customer fails to cooperate with reasonable instructions given for the protection of people and property.

5. Liability and Insurance

We will take reasonable care of the goods entrusted to us and aim to perform services to a professional standard. However, our liability is limited to loss or damage caused by our negligence or by a breach of these terms. We do not accept liability for pre-existing damage, ordinary wear and tear, items that were insufficiently packed, or damage caused by the customer’s own handling, poor packaging, or inaccurate instructions. Where possible, the customer should note any existing defects before collection.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, loss of business opportunity, emotional distress, or missed deadlines arising from delays. Any liability for loss or damage to goods is limited to the reasonable repair or replacement value of the affected item, taking account of age, condition, and proof of value. Customers should retain receipts or photographs for items of value if they wish to support any claim.

We may hold insurance appropriate to the services we provide, but insurance does not change the need for the customer to declare valuable or fragile goods in advance. Claims must be reported promptly, and in any event within a reasonable time after completion of the job. The customer must allow us a fair opportunity to inspect the issue, investigate the circumstances, and, where appropriate, seek a remedy. Failure to report damage quickly may affect the handling of any claim.

6. Waste Regulations and Disposal Services

Where our service includes removal or disposal of waste, the customer must ensure that the waste is accurately described and lawfully presented for collection. We only accept waste that we are legally permitted to transport and dispose of in accordance with UK waste legislation. This includes compliance with duty of care obligations, correct transfer procedures, and use of approved disposal or recycling facilities where required. We may ask for details of the waste type before accepting the job.

The customer must not ask us to remove hazardous, restricted, or unidentifiable materials unless we have expressly agreed to do so and the law permits it. Such materials may include asbestos, chemicals, clinical waste, gas bottles, pressurised containers, paint in large quantities, electrical waste requiring specialist handling, or anything else regulated under applicable environmental law. If prohibited items are presented without disclosure, we may refuse collection and charge for wasted attendance or lawful segregation efforts.

If waste is mixed with reusable goods or if the customer has not separated items correctly, additional sorting charges may apply. The customer remains responsible for any fines, penalties, or regulatory consequences resulting from unlawful waste presented for transport. We reserve the right to request written confirmation of the waste type, origin, or ownership where required by law. By booking waste removal, the customer confirms that they are authorised to transfer the waste and that all declarations are truthful and complete.

7. Property Access, Safety, and Unreasonable Risk

We reserve the right to pause or stop work if we believe there is a serious risk to health, safety, property, or lawful compliance. This may include unsafe stairs, unstable flooring, blocked entrances, unsuitable lifting conditions, aggressive behaviour, or any other factor that makes the job unsafe or impractical. In such cases, the customer may still be charged for time spent, attendance, or reasonable preparatory work already completed.

Our team may decline to move items that are too heavy, too large, poorly packaged, or otherwise unsuitable for safe manual handling without extra equipment or assistance. If a customer insists on proceeding against reasonable advice, we may refuse the instruction. We are entitled to determine, acting reasonably, whether a particular item or condition presents an unacceptable risk. Safety takes priority over speed, convenience, and completion of the job.

Customers must ensure that the property is left in a reasonably accessible condition for loading and unloading. This includes clearing pathways, ensuring lifts are operational where relevant, and advising us of any known hazards. If access becomes unexpectedly difficult, we may need to adjust the agreed price or timetable. Where practical, we will explain the reason for any change before proceeding further.

8. Complaints, Force Majeure, and General Provisions

If you have a concern about the service, please raise it promptly so that we can investigate and, where appropriate, remedy the issue. We value clear communication and will consider reasonable evidence such as photographs, descriptions, and invoices. Delayed complaints may be harder to assess fairly, particularly where goods have been unpacked, moved on, or handled by third parties after delivery.

We are not responsible for failure or delay caused by events outside our reasonable control. These may include extreme weather, acts of government, road closures, strikes, pandemics, civil disturbance, fire, flood, accidents, and other unforeseen events. In such circumstances, we may suspend, reschedule, or cancel a booking without liability for indirect losses. Any money already paid will be dealt with fairly in light of the work performed and the circumstances of the interruption.

These terms form the entire agreement between the customer and us in relation to the services, unless otherwise agreed in writing. If any part of these terms is found unenforceable, the remaining provisions will continue to apply. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. Headings are included for convenience only and do not affect the interpretation of the terms.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have non-exclusive jurisdiction, subject to any mandatory consumer rights that apply under UK law. Nothing in these terms affects your statutory rights as a consumer where those rights cannot lawfully be excluded.

By using the Man With Van Woodsidepark service, the customer confirms acceptance of these conditions and acknowledges that the service is provided on the basis of the information supplied at the time of booking. We encourage customers to review these terms carefully before confirming any arrangement so that expectations are clear and the service can proceed smoothly.