Man with Van Woodside Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Woodside Park provides removal, transport and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
1.1 Service means any removal, man with van, delivery, collection, loading, unloading, packing, or related service provided by us.
1.2 We, us, our means Man with Van Woodside Park as the service provider.
1.3 You, your, customer means the individual or business that books or uses our services.
1.4 Goods means the items, possessions, furniture, equipment or materials which we are requested to move, transport, handle, store or dispose of.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 We provide man with van and removal services primarily in Woodside Park and surrounding areas, as well as across the wider UK as agreed at the time of booking.
2.2 The specific services we will provide, including collection and delivery addresses, date and time, number of staff, size of vehicle and any additional options, will be confirmed at the point of booking.
2.3 We reserve the right to refuse to handle any goods that we reasonably consider to be hazardous, illegal, unsafe, excessively heavy, inadequately packed, or otherwise unsuitable for transport.
3. Booking Process
3.1 Bookings can be made by contacting us with details of your required service. You must provide accurate information about the addresses, access conditions, volume and nature of goods, and any special requirements.
3.2 Any quotation provided is based on the information you supply. If that information is inaccurate or incomplete, or if the circumstances on the day differ from those described, we may adjust the price to reflect the actual work required.
3.3 A booking is only confirmed once we have accepted your request for service and you have accepted our quotation. We may require a deposit or pre-payment to secure the booking.
3.4 It is your responsibility to ensure that all details in the booking confirmation are correct. Any amendments must be notified to us as soon as possible and may result in additional charges.
4. Access, Parking and Service Conditions
4.1 You are responsible for ensuring suitable access for our vehicle and staff at both collection and delivery addresses. This includes providing accurate information about parking restrictions, narrow roads, low bridges or ceilings, stairs, lifts and any other access issues.
4.2 You are responsible for arranging and paying for any parking permits, suspensions or permissions required. Any parking fines or penalties incurred due to insufficient or incorrect permissions may be charged to you.
4.3 If access is restricted or unsafe, or if we cannot safely park within a reasonable distance of the property, we may charge extra for additional carrying distance or time, or may refuse to carry out part or all of the service if it is unsafe to proceed.
4.4 You must ensure that the premises are safe for our staff to work in. We may refuse to handle goods or enter premises that we reasonably consider to be unsafe or unsanitary.
5. Your Responsibilities
5.1 You are responsible for ensuring that all goods are properly packed and protected unless we have explicitly agreed to provide a packing service.
5.2 You must remove and safely disconnect any appliances prior to our arrival, unless we have agreed otherwise. We do not undertake plumbing, electrical or gas disconnection or reconnection.
5.3 You must ensure that all items to be moved are ready for loading at the agreed time and that you or an authorised representative is present throughout the service to provide access, instructions and confirmation of completion.
5.4 You must not ask our staff to transport or handle prohibited or dangerous items, including but not limited to explosives, flammable substances, illegal drugs, firearms, live animals, perishable goods likely to deteriorate, or any items whose possession or transport would breach UK law.
6. Payments and Charges
6.1 The price for the service will be as set out in our quotation or as otherwise agreed in writing. Prices may be based on a fixed fee or on an hourly rate, depending on the nature of the booking.
6.2 Unless otherwise agreed, payment is due either in advance or immediately upon completion of the service on the same day.
6.3 We reserve the right to request a deposit at the time of booking. Deposits are generally non-refundable except as set out in the cancellation section of these Terms and Conditions.
6.4 Where the service is charged on an hourly basis, time will normally be rounded up to the nearest fifteen minutes. Waiting time caused by delays outside our control may be chargeable.
6.5 Additional charges may apply for:
a. Extra labour or time required due to inaccurate or incomplete information provided at the time of booking.
b. Additional items or services requested on the day that were not included in the original quotation.
c. Parking charges, tolls, congestion charges, fines or penalties incurred during the service.
d. Work outside normal working hours, where this has not been agreed in advance.
6.6 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate and may suspend or cancel any further services until full payment is received.
7. Cancellations and Amendments
7.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
7.2 If you cancel a confirmed booking with sufficient notice, any deposit paid may be refundable at our discretion, subject to any reasonable administrative charge.
7.3 If you cancel your booking with short notice, we may charge a cancellation fee as follows:
a. Cancellation more than 7 days before the service date: no cancellation fee, although an administrative charge may apply.
b. Cancellation between 7 days and 48 hours before the service date: up to 50 percent of the quoted price may be charged.
c. Cancellation less than 48 hours before the service date or failure to be present at the agreed time: up to 100 percent of the quoted price may be charged.
7.4 If we need to cancel or amend the booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, illness, accidents, road closures or other events, we will notify you as soon as reasonably practicable and offer an alternative date or a refund of any amounts paid for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation or amendment.
8. Liability for Loss or Damage
8.1 We will take reasonable care in handling, loading, transporting and unloading your goods. However, our liability for any loss of or damage to goods or property is subject to the limitations set out in this section.
8.2 We are not liable for:
a. Loss or damage arising from your failure to pack goods properly, unless we have provided a packing service.
b. Loss or damage to fragile or valuable items such as cash, jewellery, watches, precious metals, stones, artworks, antiques, important documents, data, electronic devices, collections or items of special value, unless we have specifically agreed in writing to handle such items.
c. Pre-existing damage, wear and tear, or defects in goods or property.
d. Damage to goods or property resulting from your instructions against our advice, or from the actions of persons other than our staff.
e. Indirect, consequential or economic loss, including loss of profit, loss of income, loss of use, or loss of opportunity.
8.3 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the service. You must provide reasonable evidence of the loss or damage suffered.
8.4 Our total liability for loss of or damage to goods or property, whether arising in contract, tort or otherwise, shall not exceed a reasonable and proportionate amount having regard to the value of the goods and the price paid for the service, and in any case may be limited by any insurance cover we hold.
8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot legally be excluded or limited under UK law.
9. Insurance
9.1 We will maintain such insurance cover as we consider appropriate for the provision of our services. Details of our insurance arrangements can be made available on request.
9.2 You are responsible for arranging any additional insurance you consider necessary to cover your goods during packing, loading, transit and unloading.
10. Waste and Disposal Regulations
10.1 We comply with applicable UK waste and environmental regulations. Certain items may be classed as waste or controlled waste and cannot be removed or disposed of without the appropriate licensing and documentation.
10.2 We are not a general rubbish clearance service and will only transport waste or items for disposal where this has been agreed in advance and is compliant with relevant regulations.
10.3 You must not present items for collection or disposal that are unlawful to transport, store or dispose of, including hazardous or clinical waste, chemicals, asbestos, oils, gas cylinders, or any item prohibited by law.
10.4 Where we agree to remove items for disposal or recycling, we will take them only to authorised facilities. Any charges for disposal, recycling or waste transfer may be added to your invoice.
11. Delays and Force Majeure
11.1 We will use reasonable efforts to adhere to agreed dates and times, but these are estimates only and may be affected by circumstances such as traffic, weather, road works, accidents or other events beyond our control.
11.2 We will not be liable for any delay or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to natural disasters, extreme weather, acts of government, strikes, lockouts, public disturbances, road closures, vehicle breakdowns, or shortages of fuel or materials.
12. Complaints
12.1 If you are dissatisfied with any aspect of our service, you should raise the issue with our staff as soon as possible during the service so that we have an opportunity to address it.
12.2 If the matter is not resolved, you should submit a written complaint with full details of the issue and any supporting evidence within 7 days of completion of the service. We will investigate the matter and respond within a reasonable time.
13. Data Protection and Privacy
13.1 We will collect and use your personal information only for the purposes of providing our services, administering bookings, processing payments and communicating with you.
13.2 We will handle your personal data in accordance with applicable UK data protection laws and will not sell your details to third parties.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or the contract between us.
15. General Provisions
15.1 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.
15.2 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
15.3 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.4 You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary for the provision of the services.
15.5 These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between you and us relating to the provision of our services and supersede any previous agreements, arrangements or understandings.
